Insights vs. Facts

When we are interacting with the world around us, our brains are constantly processing information we are taking in. Some of this knowledge is gathered through our own observations and sensory experiences. Other times, it’s through printed and digital media. Today we will examine the difference between insights and facts, and how to distinguish one from another when our perception feels like reality.

            Insights are based on our intuitive or learned inner workings of a product, idea, or concept.  We all carry insights influenced by our personal experiences engaging with our environment. For example, if your childhood involved horseback riding, you would carry insights about how to handle horses. You could demonstrate an increased knowledge and understanding of horses that the average person does not have. Those insights might include, feeding the horse a treat before attempting to pet them, or what steps are needed to properly saddle and mount a horse. These rules are different for expert horse riders, but may have some familiarity.

            Facts on the other hand are proven through research and data. Facts are universal truths held by many members of the populous. Facts are supported by information that can be referenced as the source. A fact is irrefutable. While insights can be included to support facts, facts stand alone. For example, the freezing point for water is 32 degrees Fahrenheit. This is proven by repetition of experimentation and through the observations of many. The way an insight would support this statement is the understanding of the process of how water freezes and why.

            We use facts and insights hand in hand but we have to be careful to not consider our insights as fact. Which Is an issue in the information era. We witness enough content, that we measure as accurate and begin to form insights about people and things around us. If the content is not accurate, but instead bias, we can run into problems.

              In consumer marketing we have four areas we can draw insights from, socio-demographic characteristics, such as income, place of residence, or ethnicity. Personal interests and lifestyle, such as being health and wellness oriented or shopping for luxury items. Motivations for purchasing a product. Does it help the consumer feel good about themselves or represent a status symbol that mirrors their career?  And finally, brand perception. Brand perception is built partially by the company and partially by the consumer. The consumers who love the brand can help shape brand perception. Apple products have changed over the years, but they have never stopped being the hardware and software company for the cool and fresh.

            It is important we use insights to support our facts, because they can help us understand how to outline our account planning and expand our digital storytelling. We can use facts in our marketing but we should be able to validate them through other reputable sources. Facts help us learn and grow, insights help us understand.

College for the first time

I have been working on my bachelor’s degree for over 10 years. If we’re being technical, it’s been 12 years since I left school, and 15 years since I graduated high school. A pregnant 19-year-old me, promised my grandfather, on his deathbed, that I would finish my education. So with that mission, I set out to make his spirit and my family proud. In an act of divine love and purpose, I recently found out that my diploma will show the date of my grandfather’s birthday. Confirming that my persistence has not be in vain.

It has been a journey of enormous adversity. At many points I didn’t think I would finish. I picked up a ton of hobbies, hoping one of them would turn into a viable career. I invested in relationships, believing we could build a more fortunate life together. I didn’t completely fail; I was able to build an illustrious career as an executive administrative assistant. A career path that is surprisingly well paying in the Seattle market, but I always knew I deserved more.

The decision to finish my undergraduate degree, actually started with me finding graduate programs that interested me. Programs I knew I could do well in, and a nagging quote from someone I can’t remember. “You’re too smart to not have any letters behind your name.” I couldn’t take a single class as a graduate student without securing my undergraduate first, so I buckled down and decided I was going to finish. One class at a time, until my Associate Degree from the local community college was completed.

In July of 2020, while the rest of the world was at a standstill, I received notice that I was readmitted to WSU, to complete the degree I started 13 years before. I was excited but I was anxious because I knew the road in front of me was not long but dense with adversity. The academic world can be a gauntlet, but I made it through.

My grandfather was passionate about education. He dropped out of school at 13 years old to help his aunt raise her 11 children. My grandmother smiles fondly when she retells stories of him sneaking into classes on Texas Southern University’s campus to listen to lectures, while never actually being registered as a student. After starting his own family, and growing his own business, my grandfather finished his high school diploma at 40. If he could stay persistent with his goals, it is necessary that I stayed persistent with mine.

My grandfather died the summer before the start of my sophomore year of college, I gave birth to my daughter that December. Now at 13, she will get to walk across that stage, as we prepare her for high school and eventually her own college experience. For Black Americans, education is an act of rebellion. An affront to all those who wish to still us still enslaved. A violation to the many laws written to squash our desires to read and write, because an educated mind is a revolutionary mind.

I still have plans to attend graduate school, I will reveal the program of choice in a later post. I am excited to see the trajectory this path takes me on, and glad to know my ancestors are smiling down on me with pride.